About Us

Tea and tools for everyday brewing

Steep Society is an online shop for teas, matcha, herbal infusions and tea accessories. Explore loose-leaf blends, tea bags, teapots, infusers and cups to find options for your own brewing routine.

Choose from the details of each product

Our assortment includes products from different brands. Ingredients, origin, caffeine content, certifications and brewing instructions vary by item. Read the individual product details and label before buying, and contact us when a detail needs clarification. We do not make store-wide health or sourcing guarantees.

Order support

Check our Shipping Policy for processing and delivery estimates and our Refund Policy for return eligibility, including exceptions for consumable products. Use the carrier link in your shipping confirmation to follow an order.

Company information

Steep Society is operated by YOBIZWIZ Inc.
Business address: 151-21 33rd Rd, Flushing, NY 11354, United States
Email: support@steep-society.com
Phone: 646-347-6646

The business address is not a return address. Contact support for approval and the correct return instructions before sending an item.

Frequently Asked Questions

How do you curate your tea selection?

Browse our tea and accessory collections by ingredients, flavor and brewing style. Check each listing for its product details.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

See our shipping policy for order processing, delivery estimates and shipping charges.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

See our return policy for eligibility, time limits and how to request a return.

Can I send this as a gift?

You can enter the recipient’s delivery address at checkout. Contact us before ordering if you have questions about gift packaging.