Contact Us

📬 Get in Touch

Real questions get real answers. Our team responds personally to every email.

How to Reach Us

📧 Email: support@steep-society.com
📞 Phone: (646) 347-6646
⏱️ Response time: Within 24–48 hours on weekdays. Weekend emails are answered Monday morning.

What We Help With

🍵 Product Questions — Flavor profiles, caffeine levels, brewing gear, and recommendations across our tea collections.

📦 Orders & Shipping — Tracking, delivery estimates, order changes, and shipping support.

↩️ Returns & Exchanges — 30-day return support under our refund policy. We stand behind every product we ship.

🤝 Bulk & Custom — Wholesale, corporate gifting, and custom requests for offices and cafés.

🫖 Brewing Advice — Steep times, temperatures, iced-tea ratios, and pairing ideas.

Quick: Track Your Order

Open the “Order Confirmation” email from support@steep-society.com and click the tracking link for real-time updates. USA orders typically arrive in 3–8 business days.

Prefer the form? Send us a message below and we’ll get back to you shortly.

Frequently Asked Questions

How do you curate your tea selection?

Our expert team rigorously tastes and evaluates hundreds of teas. We curate only the finest options based on aroma, flavor profile, and overall quality to bring you the best.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

Orders are typically processed within 1-2 business days. Standard shipping times depend on your location but usually take 3-7 business days.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

Your satisfaction is guaranteed. If you are not happy with your tea, please contact us within 30 days of receiving your order to initiate a return.

Can I send this as a gift?

Absolutely. You can enter a different shipping address during checkout. We ensure pricing details are not included in the package.