Contact Us

Contact Steep Society

For product questions or help with an order, email support@steep-society.com or call 646-347-6646. Include your order number when asking about an existing purchase.

Product and brewing questions

Ask about product details, caffeine information, ingredients or brewing accessories. Details and instructions vary by item, so check the product page and label before ordering.

Orders and delivery

Orders generally take 3–5 business days to process. Estimated transit is 3–8 business days within the United States and 3–12 business days for other supported destinations. These are estimates, not guaranteed arrival dates. See our Shipping Policy and use the carrier link in your shipping confirmation to track an order.

Returns and product concerns

Read our Refund Policy for eligibility and exceptions, including consumable teas and herbal products. Contact us before sending a return. If an item arrives damaged, defective or incorrect, include the order number and details of the issue.

Company information

Steep Society is operated by YOBIZWIZ Inc.
Business address: 151-21 33rd Rd, Flushing, NY 11354, United States.

The business address is not a return address. Approved returns receive the applicable instructions from support. You can also use the contact form below.

Frequently Asked Questions

How do you curate your tea selection?

Browse our tea and accessory collections by ingredients, flavor and brewing style. Check each listing for its product details.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

See our shipping policy for order processing, delivery estimates and shipping charges.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

See our return policy for eligibility, time limits and how to request a return.

Can I send this as a gift?

You can enter the recipient’s delivery address at checkout. Contact us before ordering if you have questions about gift packaging.