How To Track Your Order

Track your STEEP order

When your order ships, use the carrier tracking link in your shipping confirmation email to view available delivery updates.

If you have not received tracking information or need help, email support@steep-society.com with your order number.

Orders generally take 3–5 business days to process. Estimated transit is 3–8 business days within the USA and 3–12 business days for other destinations. Processing and transit are separate; delays may occur.

Read our shipping policy for details.

Frequently Asked Questions

How do you curate your tea selection?

Browse our tea and accessory collections by ingredients, flavor and brewing style. Check each listing for its product details.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

See our shipping policy for order processing, delivery estimates and shipping charges.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

See our return policy for eligibility, time limits and how to request a return.

Can I send this as a gift?

You can enter the recipient’s delivery address at checkout. Contact us before ordering if you have questions about gift packaging.

How To Track Your Order

Track your STEEP order

Frequently Asked Questions

Subscribe to our Newsletter