Refund Policy

Your satisfaction matters to us at Steep Society. Because our teas are consumable food products, we are unable to accept returns or exchanges once an item has shipped — for health and food-safety reasons. That said, we stand behind every order.

If something goes wrong

If your order arrives damaged, you received the wrong item, or your package doesn't arrive, please contact us within 30 days of delivery (or expected delivery) and we'll make it right with a replacement or a full refund. Reach us through our Contact page or by email at support@steep-society.com — please include your order number, and a quick photo for damaged items.

Non-returnable items

For hygiene and food-safety reasons, teas and other consumables cannot be returned or exchanged once shipped. Gift cards and final-sale items are also non-returnable.

Refunds

Once approved, refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.

Questions?

We're here to help — contact us any time through our Contact page. Our team typically replies within 24–48 hours.

Frequently Asked Questions

How do you curate your tea selection?

Our expert team rigorously tastes and evaluates hundreds of teas. We curate only the finest options based on aroma, flavor profile, and overall quality to bring you the best.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

Orders are typically processed within 1-2 business days. Standard shipping times depend on your location but usually take 3-7 business days.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

Your satisfaction is guaranteed. If you are not happy with your tea, please contact us within 30 days of receiving your order to initiate a return.

Can I send this as a gift?

Absolutely. You can enter a different shipping address during checkout. We ensure pricing details are not included in the package.