Contact Us

Get in Touch

We're here to help with everything from brewing questions to bulk orders. Tea is a conversation — we'd love to hear from you.

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Email

support@steep-society.com

Response within 24 hours

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Phone

646-347-6646

Mon–Fri, 9 AM–6 PM EST

What We Can Help With

Tea Recommendations — Find the perfect tea for your preferences and rituals
Brewing Guidance — Get expert advice on water temperature, steeping time, and ratios
Order Support — Tracking, returns, exchanges, or shipping questions
Wholesale & Custom — Bulk orders, gift packaging, and corporate gifts
Product Questions — Origin, certifications, ingredients, or sustainability

— A note from our team —

Tea has gathered people for centuries. We believe every question deserves a thoughtful answer — whether you're a daily ritual seeker or a first-time matcha curious. Reach out anytime.

Quick Links

Frequently Asked Questions

How do you curate your tea selection?

Our expert team rigorously tastes and evaluates hundreds of teas. We curate only the finest options based on aroma, flavor profile, and overall quality to bring you the best.

Do you offer samples? I want to try before I buy.

Yes, we believe exploration is key to curation. We offer curated "Sampler Packs" designed to let you experience a variety of our collections. You can browse and purchase available packs in our dedicated "Sampler collection."

How do I brew the perfect cup?

Brewing methods vary by tea type. You will find specific recommendations for temperature and steeping time on each product's packaging and webpage.

What payment methods do you accept?

We accept all major credit cards and other secure options shown at checkout. All transactions are SSL-encrypted for your safety.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately if you need changes. Once an order has shipped, we cannot modify it.

How long will shipping take?

Orders are typically processed within 1-2 business days. Standard shipping times depend on your location but usually take 3-7 business days.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link to monitor its status.

What is your return policy?

Your satisfaction is guaranteed. If you are not happy with your tea, please contact us within 30 days of receiving your order to initiate a return.

Can I send this as a gift?

Absolutely. You can enter a different shipping address during checkout. We ensure pricing details are not included in the package.